Wp Support Ticket Wordpress Plugin is used by 3 websites. Among 3, 0 site is within top 10,000 and 0 site is within top 100,000 websites.

Wordpress Plugin Information of

Plugin Meta Name Plugin Meta Information
Plugin Name
Plugin Description Wordpress user support plugin. Registered users will be able to create/ reply to support tickets. Admin can reply on the ticket from admin panel. Emai
Detail Plugin Description

Use this plugin to create your own customer support system. Let customers of your site to generate a support ticket when ever they require assistance from you, and you will be able to solve their issues by posting replies to the tickets. The customers will get email notifications when ever you add a reply message to the ticket.

  • Registered Users / Customers can create support tickets.
  • Customers can search tickets from tickets list.
  • Admin can reply on support tickets from admin panel.
  • Files can be attached to the reply messages. Supported files that can be uploaded are jpg, jpeg, png, gif, doc, docx, pdf, zip ( Multiple files can be attached in the PRO version with option to select which type of files can be uploaded. )
  • Ticket can be marked as Open / Closed / Resolved from admin panel. If a customer post a reply in the Resolved ticket the status of the ticket will be changed to Open.

Usage Shortcodes

  • [create_support] to display cretate new suppor ticket form.
  • [ticket] to display tickets created by logged in user.
  • [ticket_search] to display ticket search form.

WP Support (PRO)

There is a PRO version of this plugin that supports that supports additional features. You can get it here in USD 2.00

  • Administrators can post replies by logging in to admin panel. Additionally a new user role Agent will be created with the plugin. Administraton can assign this role to the support agents so that they can login to the admin panel and reply to the support tickets. Agents will have limited access (Only Support Ticket Section) to the admin panel.
  • Multiple files can be attached with the ticket reply.
  • Create Support Ticket (Widget).
  • Support Ticket List (Widget). To list recent/ specific tickets in the widget area.
  • Additional file types are supported in the PRO version. Set supported file types from admin panel.
  • Manage email contents from admin panel. Emails that are fired when a new ticket is created or admin posts a reply.
  • Option to list all support tickets submitted by users. So that visitors can view tickets and replies.
  • Set custom name for the administrator.
  • Advanced ticket search.

Post your plugin related queries at http://aviplugins.com/support.php

More Information Wordpress Official Plugin Repository

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